Pricing and Purchase FAQs
What are the benefits of purchasing through Clarix?Purchasing Adobe Captivate Prime through Clarix Technologies offers all the perks of working with Adobe plus additional benefits such as personal onboarding, U.S. based training and support, customized pricing, and a dedicated account manager.
Are there any volume discounts?
What is the Pricing model for Adobe Captivate Prime?
Adobe Captivate Prime is licensed on a per-Registered user basis, meaning that Registered user license is granted to a single named individual who is authorized to access or use the service.
Is there a minimum threshold on number of users, to get a valid subscription to Adobe Captivate Prime?
Yes, the minimum threshold is 10 Registered users.
What is a “Registered user”?
“Registered User” is someone who is your employee or a temporary worker for your organization or a third party contractor who is authorized by you, to use, participate and interact with your Adobe Captivate Prime account.
How can I purchase Adobe Captivate Prime?
You can purchase a subscription to Adobe Captivate Prime through Clarix Technologies and enjoy all the perks of working with Adobe, plus Clarix's award winning U.S. based training and U.S. based support for no extra charge.
Do I pay monthly or yearly?
Accounts are charged annually with the option for a 2 year or 3 year cycle.
Is there an education price available?
No education discounts are applicable on Adobe Captivate Prime.
Is Adobe Captivate part of Adobe Captivate Prime?
No, Adobe Captivate (eLearning authoring software) does not come as part of Adobe Captivate Prime. Adobe Captivate has to be bought separately as subscription or Full license (Perpetual).
Does Adobe Captivate Prime work only with Adobe Captivate ?
Adobe Captivate Prime supports training content authored in any eLearning authoring tool as long as it adheres to standards like SCORM 1.2/2004, AICC, xAPI.
How can I cancel my subscription?
You can cancel your subscription by reaching out to your Adobe Captivate Prime dedicated account manager through Clarix Technologies. The cancellation terms as noted in the Terms and Conditions or Contract would apply.
What are the cancellation charges?
Cancellation policy for any account on Adobe Captivate Prime is driven by the applicable “Contract” or “Terms and Conditions”. You may be charged a Cancellation Penalty of 50% (Fifty Percent) of the subscription price for the remainder of the commitment period.
How can I add and delete “Registered user”?
Adding or deleting users is done through the Product UI and multiple workflows such as importing a CSV file, creating a self-registration URL or adding users individually are supported.